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Features Webster Enterprises of Sylva receives CARF certification

Webster Enterprises of Sylva has been notified by the Commission on Accreditation of Rehabilitation Facilities (CARF) that it has received a three-year accreditation by the international organization.

A two-member survey team visited the facility in mid-December and conducted an evaluation comprised of more than 700 standards.

“We were extremely pleased that out of such a large inventory of items to be checked, Webster had only six recommendations which have already been addressed,” said Gene Robinson, executive director.

CARF certification, especially the three-year term, is critical to the continued operation of Webster Enterprises, noted Kathleen Redman, director of rehabilitation services. “Without this certification,” she notes, “Webster would not be able to operate and provide the services we do for individuals with disabilities in Jackson, Macon and Swain counties.”

“This accreditation means Webster Enterprises has met very high CARF standards in every aspect of its operation ranging from employee safety, human resources, manufacturing procedures as well as our image in the community,” Robinson added.

The survey team is comprised of industry peers who follow a consultative (rather than an inspective) approach in conducting the on-site survey. In addition to interviews of staff, employees with disabilities and their families, the surveyors observe organizational practices, review appropriate documentation, answer questions, and suggest ways to improve the provider's operations and service delivery.

Following completion of the survey, CARF renders an accreditation decision and delivers a report that identifies the service provider's strengths and areas for improvement and its level of demonstrated conformance to the accrediting organization’s standards. To demonstrate its ongoing conformance to the CARF standards, an accredited provider completes a Quality Improvement Plan after receiving the survey report and submits an Annual Conformance to Quality Report each year throughout the accreditation term.

“Without CARF certification Webster Enterprises would not be able to continue our long and productive relationship with the North Carolina Vocational Rehabilitation Department and our regional Marketing Association of Rehabilitation Centers, and our sister organization in Haywood and Cherokee counties,” notes Redman. Webster Enterprises began operation in 1976 and currently employs 70 people. Individuals with disabilities comprise 50 percent of the work force.

Webster sewing division

Four new customers have been added to the client list of Webster Enterprises sewing division in Sylva, according to Gene Robinson, executive director.

Increased contract work with Industrial Opportunities Incorporated in Andrews, coupled with substantial orders from companies in Missouri, New Jersey, North Carolina and Texas, will involve production order totaling several thousand units per month,” Robinson said. “Along with increased production,” he notes, “we will be adding at least eight more sewing positions in the near future to meet customers’ orders.”

Recent contracts have been signed with Crutch Caps in Missouri, Combat Medical in North Carolina and LumiQuest in Texas. A contract is pending with PolyGel, a New Jersey company that manufactures health-related products sold worldwide.

Crutch Caps of Kansas City, Mo., produces a variety of accessories for adult and children crutches. Combat Medical, based in Fayetteville, N.C., offers products designed for tactical medical care and LumiQuest of New Braunfels, Texas, designs and sells lighting and flash accessories worldwide for the photographic industry.

Webster Enterprises is a not-for-profit organization providing training and vocational rehabilitation for individuals with disabilities in Jackson, Macon and Swain counties as well as employment opportunities for people with no disabilities.





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