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Features Health & Wellness MedWest launches free nurse advice line

The call center is staffed with qualified customer service representatives and registered nurses trained to be experts in telephone triage.

MedWest Health System will offer a complimentary nurse advice line, beginning June 10.

The MedWest Nurse Line, 1-855-MEDWEST (633-9378) is a call center based service that will be available 24 hours a day, seven days a week. The call center is operated by TeleHealth Solutions®.

The call center is staffed with qualified customer service representatives and registered nurses trained to be experts in telephone triage.

“MedWest is excited about this opportunity to provide our communities with 24-hour access to a resource that connects patients with nurses for general advice on health issues,” said Mike Poore, president and chief executive officer for MedWest Health System.

The advice line is not intended to replace primary care physicians or to handle emergency health issues, he said. Nurses will provide general information and cannot diagnose or provide patient-specific information as they do not have access to a patient’s medical records, Poore said.

Common problems that may be appropriate for the MedWest Nurse Line include burns, chronic headaches or other persistent aches, and high fever. If follow-up care is needed, callers are directed to the nearest emergency department, urgent care center or physician practice — depending on the nature of the call.

“TeleHealth Solution’s® nurse line has been used by both the staff physicians at Carolinas HealthCare System and the Carolinas Physicians Network for several years,” said Dr. John Baker, medical director of Outreach Development and Coordination for Carolinas HealthCare System. “The service has proved to be both timely and of high quality.”





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