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Features Health & Wellness Mission Health launches innovative online peer collaboration forum

Mission Health understands that listening to patients is the most reliable way to ensure that the Asheville, N.C.-based health system is delivering the best possible health care. To that end, Mission Health is launching the industry’s first online collaborative discussion, called The Mission Health Patient and Family Forum, for patients and families to share their ideas and help create solutions to ensure that health care in western North Carolina is the nation’s best.

“Our goal is to be the best health care system in the nation, and listening to our patients is a critical part of achieving that,” said Ronald A. Paulus, MD, President and CEO of Mission Health. “Our patients and families are the only reason that we exist, and we are continuously learning from them and other community members about how we can improve the way we deliver health care and our overall patient experience. The Mission Health Patient and Family Forum is another step toward achieving our BIG(GER) Aim: to get each patient to the desired outcome, first without harm, also without waste and with an exceptional experience for the patient and family.”

The Mission Health Patient and Family Forum will be open to anyone in western North Carolina who has experience with a Mission hospital or clinic. The first phase of the forum will be open for about three weeks. A group of participants will then be invited to join a Writing Collaborative. These volunteers will turn their ideas into a list of recommendations and then present their report to Dr. Paulus and other Mission Health executives during a special meeting.

“The Mission Health Patient and Family Forum will provide an innovative and rare opportunity to share personal experiences directly with Mission’s key decision makers,” said William Maples, MD, Senior Vice President and Chief Quality Officer of Mission Health. “The forum is a fast-track approach to open, interactive and collaborative communication with a specific goal in mind: better care. We look forward to hearing the ideas that result from this unique collaboration between our valued patients and caregivers, who share a common goal of improving the health of western North Carolina.”

The online peer collaboration is powered by New Voice Strategies’ VIVA Idea Exchange technology.

To join the Mission Health Patient and Family Forum, visit

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