Need help, but don’t know where to turn? Now thanks to a joint effort between the Duke Energy Foundation and the county commissioners in Cherokee, Clay, Graham, Jackson, Macon and Swain counties, there is a simple place to turn to get answers. Call NC 2-1-1. The 2-1-1 service is operated by the United Way of North Carolina and is available from any cell phone or land line in Western North Carolina.
2-1-1 is available 24 hours a day, seven days a week. The call is free and the information you provide is confidential. Any language you speak can be translated. By dialing this simple number, you can speak to a referral specialist who will help you find services such as food, housing, utility assistance, counseling, health care, child care, senior services, and volunteer opportunities.
You may be referred to the Community Resource Center (CRC) covering your area, with your permission, if certain situations exist, such as if you need multiple services, and there is no service such as you requested in the data base or if you need additional follow up.