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News State / Region Protect yourself from Medicaid card mix up

AG warns Misuse of Medicaid benefit cards a crime

Families whose Medicaid cards were sent to the wrong addresses can take steps to guard against possible identity theft and health care fraud, Attorney General Roy Cooper said Tuesday.

The North Carolina Department of Health and Human Services recently announced that it mailed 48,752 Medicaid cards for North Carolina children to the wrong addresses. According to DHHS, the cards include children's names, Medicaid identification numbers, dates of birth and the names and addresses of their primary care physicians but do not contain Social Security Numbers.

Misusing a Medicaid benefit card is a felony, and Cooper’s Medicaid Investigative Division has prosecuted people in the past for such crimes.

“Parents of children whose health insurance cards wound up in the wrong hands are understandably concerned,” Cooper said. “Taking a few simple steps can give families peace of mind that their child’s information isn’t being misused.”

Parents and legal guardians of children whose Medicaid cards went to the wrong address should:

  • Contact the three credit bureaus to see if your child has a credit report– Experian (1-888-397-3742); TransUnion (1-800-680-7289); and Equifax (1-800-525-6285). In most cases, children under 18 will not have a credit report.
  • If your child has a credit report, request a fraud alert from the credit bureau.
  • Freeze your child’s credit report, if your child has one. A security freeze prevents anyone with your child’s personal information from taking out a loan or credit card in his or her name. Security freezes are free online for North Carolina consumers. Check for step-by-step instructions.
  • Monitor statements of medical services you receive to make sure someone hasn’t used your child’s Medicaid number to get medical treatment.

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